Last week we all found out that Path was uploading our address books without any sort of notice or confirmation. For me, that was enough to make me quit the service whereas others seem willing to give Path a pass and accept their apology of “Oh, we don’t think it’s a problem but since everyone else in the world does I guess we’ll make it opt-in.”
On February 7th, I requested my account be deleted using the instructions on Path’s support website.
On February 13th, I noticed that my account was still active so I tweeted and got a response:
@ahockley Hi Aaron, so sorry; we believe the form sent through our website was disabled for several hours. Would you mind resending? Thanks!
— Path Service (@PathService) February 14, 2012
I headed over to the web form and filled it out, again. That was two days ago. I just got a friend acceptance message from another user on Path. I’m still able to sign into my account. Path apparently has yet to delete it. Either they can’t figure out how to use their web contact form, or they’re refusing to delete my account.
Are you willing to hand over all of your friends’ phone numbers, email address, home addresses, and other personal information to a company that can’t figure out how to use a web contact form to delete an account?
Update 2/16: After nine days, two support requests via their contact form and two Twitter messages, Path has deleted my account.